CANCELLATION FEES AND LATE ARRIVALS

CANCELLATIONS CAN BE MADE BY PHONE, EMAIL OR IN PERSON AT LEAST 48 HOURS PRIOR TO YOUR SCHEDULED APPOINTMENT. WE WOULD BE GRATEFUL IF YOU COULD BE SURE TO DO SO, AS SOON AS YOU KNOW, TO AVOID ANY CONFUSION AND TO HELP US MAINTAIN OUR LEVEL OF SERVICE TO ALL OF OUR PATIENTS.

WE RESERVE THE RIGHT TO TAKE A DEPOSIT FOR A BOOKING (FOR APPOINTMENTS WITH OUR NURSES OR PRACTITIONERS) FROM THOSE PEOPLE WHO FAIL TO TURN UP FOR AN APPOINTMENT (OR THOSE WHO DO NOT CANCEL A BOOKING AT LEAST 48 HOURS PRIOR TO BOOKING DATE) ON TWO OR MORE OCCASIONS.

WE DO OUR BEST TO ACCOMMODATE LATE ARRIVALS HOWEVER, THERE MAY BE TIMES WHEN A LATE ARRIVAL MAY RESULT IN REDUCED CONSULTATION TIME, OR WE MAY HAVE TO RESCHEDULE YOUR APPOINTMENT.

WE ALSO ASK THAT CHILDREN ARE NOT ALLOWED IN THE TREATMENT ROOM FOR THEIR OWN SAFETY AND TO AVOID THEM GETTING SCARED OR UPSET.

MOBILE PHONES SHOULD ALSO BE SET TO SILENT TO ALLOW US TO FULLY CONCENTRATE ON YOUR TREATMENT WITHOUT DISTRACTIONS.